📹 Unboxing video mandatory for damage claims (within 12 hrs)

At Kajal Jewellery, customer satisfaction is important to us. Please read our return policy carefully.

Return Eligibility

  • Returns are accepted only in case of damaged, defective, or wrong products received.
  • A clear unboxing video is mandatory to raise any return or replacement request.
  • The issue must be reported within 24 hours of delivery.

Non-Returnable Items

  • Customized or made-to-order jewellery
  • Products damaged due to misuse, wear & tear, or improper handling
  • Items without original packaging or tags
  • Earrings & piercing jewellery (for hygiene reasons)

Return / Replacement Process

  1. Share the unboxing video and images within 24 hours.
  2. After verification, we will arrange a replacement or store credit.
  3. Refunds (if approved) will be processed within 5–7 business days.

Shipping for Returns

  • Return shipping charges will be borne by Kajal Jewellery only if the mistake is from our side.
  • Otherwise, return shipping will be borne by the customer.

Important Notes

  • No returns or refunds for change of mind.
  • Slight color variations due to lighting or screen settings are not considered defects.

Sales Item Return Policy – Kajal Jewellery

  • Sale or discounted items are strictly non-returnable and non-refundable.
  • Exchange or replacement is allowed only if the product is damaged or incorrect.
  • An unboxing video is mandatory to claim any issue.
  • Issues must be reported within 24 hours of delivery.
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Non-Refundable Items – Kajal Jewellery

The following items are not eligible for refund:

  • Sale / discounted items
  • Customized or made-to-order jewellery
  • Earrings, bugadi & piercing jewellery (for hygiene reasons)
  • Items damaged due to misuse, wear & tear, or improper handling
  • Products without original packaging, tags, or invoice
  • Orders placed with wrong size, color, or design selection by the customer
  • Slight color variations due to lighting or screen resolution
  • Stone missing is not considered as damage and is not eligible for return or refund.
  • Loss of stones due to handling, wear, transit opening after delivery, or usage is not considered a manufacturing defect. Therefore, stone missing claims will not be accepted for return, replacement, or refund.
  • Stone missing will not be treated as damage ❌
    No return or refund for the same.