FAQs

Frequently Asked Question

You can place your order through our website, WhatsApp, or Instagram DM. Our team will guide you through the process.

🕒 Monday to Saturday: 10:00 AM – 7:00 PM
❌ Sunday & public holidays: Closed

  • Orders placed before 1:00 PM will be dispatched the same day or the next business day.
  • Orders placed after 1 PM will be dispatched on the next working day.
  • Within India: 3–7 business days.
  • International orders: 7–15 business days(Delivery time may vary based on location and customs clearance.)

We ship via trusted partners such as DTDC, Delhivery, Blue Dart, India Post, and DHL/FedEx for international orders.

Free shipping is available on selected products and offers. Shipping charges (if applicable) will be shown at checkout or informed before confirmation.

❌ No. Cash on Delivery (COD) is not available.

All orders must be prepaid before dispatch.

  • Returns are accepted only for damaged or wrong products received.
  • An unboxing video is mandatory.
  • Issues must be reported within 24 hours of delivery.

❌ No. Sale or discounted items are non-returnable and non-refundable.

  • Sale/discounted items
  • Customized or made-to-order jewellery
  • Earrings, bugadi & piercing jewellery
  • Used, worn, or damaged items
  • Wrong selection by customer
  • Slight color variations due to screen or lighting

❌ No. Stone missing is not considered damage and is not eligible for return, replacement, or refund.

Yes, we ship internationally. Customs duties or import charges, if any, must be paid by the customer.

Yes. Once shipped, you’ll receive a tracking ID via WhatsApp/SMS/email.

All jewellery is packed in secure, protective, and tamper-proof packaging to ensure safe delivery.

📩 You can reach us via WhatsApp or Instagram DM during working hours

International Shipping – 

Payment After Checkout (How our Works)

1️⃣ Customer Checkout (Product Only)

Customer selects jewellery

Adds to cart

Pays product price only

Order is placed successfully. Once order placed cannot be cancelled or reverse the amount to customer.

👉 Status: “Order confirmed – Shipping charges pending”

2️⃣ Shipping Cost Calculation

After checkout, you calculate:

Destination country

Weight & box size

Courier charges

Customs / duties (based on country customer bare)

Insurance (recommended for jewellery)

3️⃣ Share Shipping Payment Link

You then send the customer:

Shipping amount

Payment link (Razorpay / PayPal / / Wise) how customer are comfortable 

WhatsApp / Email message